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Its not really my area of expertise but i spent some time in the buidling industry in another life and you tend to get across all trades a bit. I cant suggest anyone as im nowhere near Vic but try the link i posted earlier.

There are three aspects to the air. Theres the air intake, the motor/fan and the air output(s). If we assume the motor is ok you must have air restriction somewhere. Are you sure air is supposed to pour out of the vents? What have the techs said on that topic?

Im a bit confused as you say 'everything seems to be working well' but you also say you have a problem. Does it heat and cool? Try looking at the air intake for the unit, it might be restricted somehow. Alternatively try: http://www.amca.com.au/web/index.php