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Gosh - you can be harsh ... in a storm the power may go off, but usually only for a few hours - not days. Can't really expect some old dude to live by candlelight, and have the food in his freezer go off, just because you don't want to pay weekend rates. The PM didn't receive any calls ...

yeah - just thought of that before reading your comment ... doh :o

If the tenant only had a cordless phone in the premises - then with a power outage, he wouldn't have been able to contact the PM. I think more info is required before giving advice ... what was the fault and what needed to be done to rectify it?