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There response seems a bit odd,the only way water can leak from where you state is inadequate or cracked waterproofing membrane so I cannot see where they are coming from ,they said a underlying issue without a proper answer I feel I know a few people who have had to get them out a couple of...

Well sounds like he is trying to flog you off of cause he would say its not the waterproofing lol,To me what you are describing is a waterproof problemif it was me I would want to fix it and keep tenant happy and would just get a company like megaseal to repair complete shower seal costs about $750.