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As Rumpled mentioned, you need full water flow with instant HWS. With all shower heads sold now needing to be "water efficient" just make sure you take the little washer out that reduces flow and it will work a charm.

Good luck getting your PM over there to look at it for you. Unless there's a buck in it for them, I doubt they would do anything. Better off having a look at it yourself, if you have the time and inclination. Failing that, get the agent's handyman over there to have a look. For a minimal...