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You should try to compare it against similar seasons. No point comparing their winter bill against their summer bill. Winter is usually higher in my opinion due to heaters, etc.

I had a similar problem, except it was with Energy Australia. Meters were installed but they couldn't access it for a read. So they based the usage on when someone lived there. The meter showed "66" of usage. But they didn't accept that. With the tenant, I would get them to provide the bill...