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True, but a PM avoiding the tenant is not working in the capacity they are employed to do. Sounds like the PM is not manning up and enforcing the lease and is being walked all over. The PM works for the LL, not the tenant, and should be advising as such what the LL responsibilities are, and...

Get a property manager with some balls! Someone who knows the tenancy laws inside out, and can peg the tenant down. Or get a PM with some balls (sic). pinkboy