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Good luck with that, whats their motivation in doing so? Sounds like they will stick with their argument, had you told them and have proof of that fact to counter this point :confused:

Mobile Phone (Again) I had a similar situation many years back, I purchased the mobile phone on a plan and asked for insurance of the phone to be included (they were expensive back then). One day whilst in the Post Office I left the phone on a desktop and only realised as I got back to my car...