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Agreed it sounds like they handled it badly but I ask again, what would you like them to do?

Yeah it sounds like she's done this before but in all honesty what would you like the banks to do?

what exactly would you like the police or bank to do? drop everything to help you out? i empathise with you but ultimately it appears you are not taking any responsibilty for what was a pretty silly decision. bank cant do anything as it really is your word vs hers