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Hmmm....... I can already hear the Germans singing...."Deutschland, Deutschland über alles, Über alles in der Welt". :p http://www.youtube.com/watch?v=zfzZdSxkzMw Just be careful that you don't sing it near Germans as they lost most of its words as this was the German national nathem...

True.....but the key is also prodictivity due to automation. By the way Australian customer service is not better.....everthing is manyana or never!!

I would not be surprised to see the EU economic policy change .... The Southern European nations will have some sort of limited membership whilst Germany, France, Britain, Benelux, and Scandanavian countries have full membership! Will be interesting to see....as I said future third world...

Wow that is an absolute balls up. :p The ones I am dealing with have low turnover. The key is communication. You need to handhold first but overtime they get it and it gets more productive. The real issue is how short sighted management in Australia is. You can't just chuck it over the...

Hmmm.....that is an exception to the rule. The issue is probably because management did not implement the Outsourcing well. In typical Australian short sighted profit focused perspective they just looked at costs rather than how to reduce costs but also to do it properly. When you are...

Mattnz What a very insightful post from a banker who actually works in a Big 4. I am hearing the same thing! The Senior Execs in Banking are running scared because the proverbial sH!!te is about the fan! I am also hearing that cost reduction is a real priority...the CBA wants to hit...