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The one thing that should be said . Don't despair . Things will get better . It's a learning process . Next time a pm rings you with a silly request you'll know exactly what to say . Cliff

Agree with all of the above comments .They signed the lease as is . apart from repairing breakages The best property managers we've had are ones who only do that . Manage properties . We like the owner to be hands on in the business and not delegating the day to day work to juniors...