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Thanks guys, some good info in there. I have emailed the tenant and asked her to ask Ray White for any alternative payment methods. If not, i'll try and put some pressure on them to waive the fee or else i might pay it myself as i don't think it's fair the tenant should lump it.

Does anyone else here use Ray White as their property manager and their tenants have to use the Ray White Payment Gateway system to pay their rent? I recently had an email from a tenant complaining that she has been told to use this system to pay her rent and will be charged a fee of $1.65...