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OK, if you have photos and some written evidence, they should look at this when making their determination. Hopefully you will get a fair outcome.

If you go to Fair Trading, they should be able to give you some advice, or at least point you in the right direction. If you are on a low income, I believe Legal Aid can help, however most things go to the Tribunal when dealing with Tenancies. What did your lease say? Where was it written...