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It has nothing to do with this, or suspensions of terminations. Your brother can't even get the first step right in the first place.

This. Why doesn't he get a new PM as soon as possible? He should of done this ages ago, when he realised his current PMs were useless.

Nothing about this makes any sense. 1. Why is your brother complaining to Department of Commerce? I'm not sure what he's trying to achieve unless its to dob himself in for not lodging the bond properly? 2. Tenancy is not that specific and doesn't protect the tenant here. Registered post is...

Your brother should get another agency in to help him asap, if he doesn't know how to handle things tenancy side. On the agency side, he should get some legal advice on that if he doesn't like the answer that the agency is giving him. I may be able to assist with this side of things.

I don't understand how a situation like this can happen for 6 months? Is this in WA? Broadly you need to deal with the tenancy issues so it doesn't get any worse, and then deal with the agency after that.