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Did you tell tenancy wa about the water issue as well? Otherwise I'd say follow the advice that tenancy wa gave you because its legally supervised advice. (Usually by me actually). None of the other phone advice services in WA are unfortunately.

The PCR means a lot less than you think. Did you call Tenancy WA?

Stop wasting your time trying to call reiwa and get some real advice from the Tenancy WA advice line.