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Yes it was,i reckon that they would have a file on me I was never rude to anyone,but they may well use the tapes they have on me too train the new staff about when people told you are not covered even when it says in black and white flood cover,just I never knew that there where that many...

Just me Andy ,I always look at the worse downside then work up tiles do lift from my experience but I also know how insurance companies work and they still owe me money from my last claim about 240k,and i'm never going to see that money.

Sounds like something heavy has fallen on the floor where the tiles are broken,depending on the cost factor materials time it would not be big in $$$$ terms and the ATO pick up the tab,end of story or the tile lifts which they will tenant goes bellyup ends up in a wheelchair,insurance company...