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Prop's approach is one I favour, and reckon it covers Nate's "human element". A single mum recently wanted a security door and sensor light. Done! Reasonable request, adds value, she's less likely to move after the next $5-$10/week increase. Win-win-win.

That's for the bad tenants, right? :p

I reward them by providing subsidised housing, maintaining their living space to a suitable standard and not kicking them out on the street. ;) If I had $1 for every thread about "rewarding" "good tenants", I'd have ... lots of dollars. :D It's become a bit of a standing joke around here.