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First I just re-read the OP and now realise that they contracted the Plumber directly and no PM was involved. I suppose it only comes with experience and knowing what possible faults you may be dealing with or what maybe causing the issue but in this case the OP seem to know what they were...

Either the Plumber was an idiot for taking a job to fix a hws when he can't diagnose or do the whole job or the PM was an idiot for getting a tradie who doesn't specialise in hws. They need a plumber with a sparkie accreditation or visa versa. So now you may have 2 callout fees + labour to...

Has the property got water efficient shower heads fitted so you can charge the tenants for water usage (NSW)? If so these are usually rated at 9l/min. So 3 showers of 5 mins equals 15 minutes in total at 9l/min accounts for less than 200l of hot water not accounting for any cold water mixing...