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Sounds like they want more than their overhanging branches trimmed though... My parents once paid for huge fig trees to be severely trimmed, with the approval of the owners, two doors away and over the road. I meant a big city view was made much bigger. Within five years they had grown as...

The neighbour may have asked the tenants as the first point if contact. Perhaps it would have been better to get your details and ask you directly instead. If the neighbours want some trimming done and it isn't a big concern to you, then you could tell them you will allow them to pay for a trim...