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If they are happy to be paying the rent they are paying I would not be including the pool maintenance. Of course, if their slackness in keeping the pool maintained means it costs you in the long run to fix major issues, this could be reconsidered. What I would do is keep the pool maintenance...

If they are paying for pool maintenance, they should have organised a visit from the pool company while they were away.

I agree with MRO on this one.