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Thanks Xenia. This is the sort of information I was seeking. I gave her the names of the specialist policies often talked about here but don't know which she chose. I will keep in close contact to help her as the PM seemed clueless from the start. My friend felt obliged to "give her a chance"...

Absolutely agree with that comment. I'm going to tell her to push her PM and if they fell behind in rent, get her to push them to issue correct notices the minute they can be sent. Fingers crossed they leave without damaging the place. It was just renovated. And typically, the neighbours...

I'm not expecting any tricks. I'm aware her agent seems hopeless, and if the advice is to ensure the agent will not take any rent from the bond, that is what I want to tell my friend. If the insurer says "sorry love, your agent stuffed your claim for four weeks rent we could have paid you...

I have a friend who has a pretty hopeless agent (so it seems). Her tenants are making lots of noise well into the early hours of the morning. The agent has handed it over to the manager of the PM company who is trying to get them out. My friend took out landlord insurance on my advice (and she...