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I don't think so..... You have done nothing wrong, but the agency has acted unconscionably and possibly illegally, and I reckon you have a good case to make them very nervous. You have been offered higher than market rate for your house. You have, in my opinion, held yourself up morally...

I would be going to the office, asking for the money back (assuming your mum was not given it already) and tell them if you leave their office without every cent, you will be going directly to the police station.

To be honest, even if you gave them something, the "bad blood" is always going to be there for both you and the agency. Them telling you a percentage is pretty much what they are wanting, by the sounds of it. They are not going to be happy with a case of champagne, but I don't think passing...

I am with the others. Case of champagne at the most, especially after they tried to fleece you.