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RTA is the Residential Tenancies Association. They have a great website, phone backup and forms able to be filled in and downloaded, so everything in one place, for Queensland. Not sure what the others states have, but a quick google search should turn up what is available to assist you...

Whilst I agree that you should not have promised a new door, the thing is that you did. However....... if the door doesn't need replacing, then just do what you have to do to make it safe and stop the lock being "loose". Just tell her that you initially thought the "door" was the problem but...

If the door is in good condition but shabby, I would paint it and get a new lock on. If it needs replacing because it is falling apart, I would replace it. If the door is the same as the other doors in the complex but just needs painting, explain to her that you have looked into it, and the...