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This is probably right, but if the poster must defend himself at tribunal, at lease he should present the facts and see what the "judge" does with them. If there is a long list of rubbish claims, perhaps the air-con "scam" might be seen through. The lack of paperwork to back up the "no air-con...

Can you try to find out where the original agent has gone so you can get a statement from her as to what was said. You might get lucky. Other than than, I would stand by your statement, made in dot points, to the point, refuting each thing. In my opinion, the air-con is the only thing that is...