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Perhaps it is worth putting in a special condition on leases that should the phone line be found to have been "disconnected" due to previous tenant having not hooked up a line, that the cost to hook back up is borne by the incoming tenant. Of the houses we own, only two have land lines (both...

And I've just looked and found this under the RTA Qld site - Who's responsible for getting a phone line installed? Under the Act, lessors are not obliged to provide a telephone connection in a rental property, but when a rental premises includes a phone line, the lessor must ensure it is in...

This is what I say too. The tenant allowed the line to lapse, or be re-assigned, or whatever happens.