Dear SS's
I had a wonderful experience today. We manage several villas with older adults residing with minimal family and/or informal support networks and often advocate on their behalf (or fix little things around their homes as family often do for older people).
We managed to successfully advocate for air conditioning systems to be placed into each villa as the ladies were so overheated in this climate (in addition to being very frail in and out of hospital). The gentleman who installed the systems (Matthew from MCS Electrical - Brisbane) is our sparky and did a fantastic job installing the systems with his team at a great price - Matt and his team cleaned up beautifully after themselves, interacted respectfully with the ladies and double checked all was in order before leaving ie teaching the ladies how to use the systems and testing the systems.
Upon leaving Martin was confronted by very emotionally touched older ladies who shed tears of joy as they suffered for years in the heat.
A huge learning for me is what a difference air conditioning and responding to maintenance requests makes to tenants quality of life - particularly vulnerable older tenants
I had a wonderful experience today. We manage several villas with older adults residing with minimal family and/or informal support networks and often advocate on their behalf (or fix little things around their homes as family often do for older people).
We managed to successfully advocate for air conditioning systems to be placed into each villa as the ladies were so overheated in this climate (in addition to being very frail in and out of hospital). The gentleman who installed the systems (Matthew from MCS Electrical - Brisbane) is our sparky and did a fantastic job installing the systems with his team at a great price - Matt and his team cleaned up beautifully after themselves, interacted respectfully with the ladies and double checked all was in order before leaving ie teaching the ladies how to use the systems and testing the systems.
Upon leaving Martin was confronted by very emotionally touched older ladies who shed tears of joy as they suffered for years in the heat.
A huge learning for me is what a difference air conditioning and responding to maintenance requests makes to tenants quality of life - particularly vulnerable older tenants
