Hi all
New to forum but looks like a great place to get some advice.
I recently relet my property to a new tenant.
1 month after she has moved in I get a call from my property manager saying the tenant has called and requested that the locks be changed as during the night, she has awoken to find someone trying to gain entry via the front door and claimed that they were using a key.
The previous tenants returned all keys when they vacated and were an older couple so I seriously doubt it was them trying to get in.
She is a single mum that recently split from her husband. She claims she called the police at the time, however when I requested a copy of the police report they advised that they had no record of a report.
I advised the PM that I didn't think it was my repos ability to change the locks which were in perfect condition. ( the house is only 2 years old). However if she wanted to get them changed that wasn't one as long as she cover the cost.
Today I got a call from the PM stating that the locks had been changed and I was liable for the cost. (Approx $300). I am not happy to pay the cost as I don't think it's my responsibility and suspect she has given a key to her ex, but has now changed her mind.
Anyone know where I might stand on this and where I can get further advice.
Thanks
New to forum but looks like a great place to get some advice.
I recently relet my property to a new tenant.
1 month after she has moved in I get a call from my property manager saying the tenant has called and requested that the locks be changed as during the night, she has awoken to find someone trying to gain entry via the front door and claimed that they were using a key.
The previous tenants returned all keys when they vacated and were an older couple so I seriously doubt it was them trying to get in.
She is a single mum that recently split from her husband. She claims she called the police at the time, however when I requested a copy of the police report they advised that they had no record of a report.
I advised the PM that I didn't think it was my repos ability to change the locks which were in perfect condition. ( the house is only 2 years old). However if she wanted to get them changed that wasn't one as long as she cover the cost.
Today I got a call from the PM stating that the locks had been changed and I was liable for the cost. (Approx $300). I am not happy to pay the cost as I don't think it's my responsibility and suspect she has given a key to her ex, but has now changed her mind.
Anyone know where I might stand on this and where I can get further advice.
Thanks