She was not expecting to get grilled thats for sure.
That said, my brother in law's good mate used Nathan's services and it was just pure disappointment.
He paid them $10k, they sent him out to West Sydney to check a property they had already "negotiated" on. He went to look at it, Nathan's company managed to get a price that was $10k below the listed price... or so they thought.
You would think paying $10k to agency like Nathan's would at least put you in a position where the buyers agent would have negotiated on your behalf and showed up with you at the agency to sign the contract.
Instead, he was emailed a link, told to check it out and if he liked it he should speak to the real estate and sign the contract.
When he followed those instructions the real estate agent said the owner wants the listed price.
End result, a lot of too-ing and fro-ing, a confused first time property buyer left abandoned after paying $10k. I ended up looking through the contract and pointed out certain clauses that needed to removed, but when my brother in law's friend asked the buyers agent from Nathan's company he was told they already looked over the contract and it was fine to sign as is. They did end up settling on the property at the "negotiated" price of $10k off the listed price.
Realistically, he could have NOT used Nathan's services, looked up the same property on domain, paid asking price and still been in the exact same position. Honestly to do provide the same appalling service would have taken me 5 mins... and i would have charged less!
What makes me more angry is that when he asked me about using Nathan, I told him he should be fine. Nathan knows what he's doing and you'll be in good hands.
The only defence i provide Nathan is that it wasn't him personally providing the service, but someone who he has employed.... either way, an owner who is promoting their services needs to be responsible for all of their employees actions.