Hey all, I'm a fairly new property owner and new to this forum as well. Hope you might be able to help point me in the right direction as I'm honestly confused
1st issue:
There's a leak in the storage cage area and was advised by the building caretaker to contact the body corp (MICM) which I did. This was back in March this year. Numerous emails going to and fro plus several phone calls .. They finally sent someone out in June and they put some kind of cement thingy at the source of the leak but it didn't fix the issue. Called them up again, showed them pictures of the leak a few days after that visit and was given empty promises without any resolution. Contacted CAV and was advised that I've to submit a Dispute Resolution form to MICM first and if no action is taken after 2 weeks, to file a formal complaint with CAV. Am I on the right track so far??
2nd issue:
I contacted MICM to advise that the rangehood in my property is faulty when I tried to use it for the first time and I've obtained a repair quote for it. Was advised to contact my own insurance company. Contacted them and was advised that fixtures of that sort falls under the building insurance. So went to MICM's website and requested for the Owners Cooperation insurance booklet. A lady from MICM called me up and ask what the issue was. Told her about the issue and she told me to submit the repair quote in which I did. Unfortunately their insurance partner advised that when they contacted the repairer for further information, the quote was destroyed because it was more than a month's old. So she asked if I could obtained another one and I questioned her as to what information were they exactly after as I know the next quote is going to cost and will probably contain the same explanation. She couldn't provide an answer but I did another quote anyway. Provided her with the new quote and a few weeks later I was advised that the repair quote was declined. Their insurance partner did not provide a reason as to why it was declined and the repairers told me that no one contacted them about my quote. MICM once again promised to chase up their insurance partner for an explanation but I've not heard from them for almost 3 weeks now.
So sorry for this lengthy post but I don't really know where else to turn to. I'm really desperate for advice ...
1st issue:
There's a leak in the storage cage area and was advised by the building caretaker to contact the body corp (MICM) which I did. This was back in March this year. Numerous emails going to and fro plus several phone calls .. They finally sent someone out in June and they put some kind of cement thingy at the source of the leak but it didn't fix the issue. Called them up again, showed them pictures of the leak a few days after that visit and was given empty promises without any resolution. Contacted CAV and was advised that I've to submit a Dispute Resolution form to MICM first and if no action is taken after 2 weeks, to file a formal complaint with CAV. Am I on the right track so far??
2nd issue:
I contacted MICM to advise that the rangehood in my property is faulty when I tried to use it for the first time and I've obtained a repair quote for it. Was advised to contact my own insurance company. Contacted them and was advised that fixtures of that sort falls under the building insurance. So went to MICM's website and requested for the Owners Cooperation insurance booklet. A lady from MICM called me up and ask what the issue was. Told her about the issue and she told me to submit the repair quote in which I did. Unfortunately their insurance partner advised that when they contacted the repairer for further information, the quote was destroyed because it was more than a month's old. So she asked if I could obtained another one and I questioned her as to what information were they exactly after as I know the next quote is going to cost and will probably contain the same explanation. She couldn't provide an answer but I did another quote anyway. Provided her with the new quote and a few weeks later I was advised that the repair quote was declined. Their insurance partner did not provide a reason as to why it was declined and the repairers told me that no one contacted them about my quote. MICM once again promised to chase up their insurance partner for an explanation but I've not heard from them for almost 3 weeks now.
So sorry for this lengthy post but I don't really know where else to turn to. I'm really desperate for advice ...