Hello
Westpac gave me unconditional approval for the loan.
They sent out the loan document for me to sign.
The loan document was WRONG. It has the wrong loan term. Also the monthly repayment figure was more than $100 above what it should have been (even using the shorter wrong loan term).
You would think the loan repayment figure is calculated automatically when the generate documents, but clearly it isn't.
As the loan documents were clearly fautly, I asked Westpac to reissue them. This caused a delay of 9 business days.
Settlement was late because of this and I have been hit with a penalty.
What is the best way to approach Westpac as they should pay for their own incompetence.
Has anyone else successfully got money out of Westpac?
Thank you
Westpac gave me unconditional approval for the loan.
They sent out the loan document for me to sign.
The loan document was WRONG. It has the wrong loan term. Also the monthly repayment figure was more than $100 above what it should have been (even using the shorter wrong loan term).
You would think the loan repayment figure is calculated automatically when the generate documents, but clearly it isn't.
As the loan documents were clearly fautly, I asked Westpac to reissue them. This caused a delay of 9 business days.
Settlement was late because of this and I have been hit with a penalty.
What is the best way to approach Westpac as they should pay for their own incompetence.
Has anyone else successfully got money out of Westpac?
Thank you