We recently switched our electricity and gas provider from Energy Australia to AGL (last month).
Today I received 2 letters from AGL. One is to welcome us. The other letter is to notify us that they are going to increase our rate, substantially.
This is annoying as we are locked to 2 years contract with them.
When one of their staff knocked on the door last month, promising all the better service & conditions, discounts etc etc, I did not expect to see my discount disappear before we even started.
We were told that AGL is an Australian company and E Aust was not. So it was one of major decision points to switch too.
Today I received 2 letters from AGL. One is to welcome us. The other letter is to notify us that they are going to increase our rate, substantially.
This is annoying as we are locked to 2 years contract with them.
When one of their staff knocked on the door last month, promising all the better service & conditions, discounts etc etc, I did not expect to see my discount disappear before we even started.
We were told that AGL is an Australian company and E Aust was not. So it was one of major decision points to switch too.