Bad experience with Buy Wise
We too also used Archicentre before, and we looked around to see if there is any cheaper alternative. After searching the forum, we found Buy Wise, along with two other recommended companies. We chose Buy Wise Inspection to do a pre-purchase inspection for our property mainly because they advertised on their website that they use specially trained dogs to detect termites. When we called up the company to book the service, we were also assured that they always used dogs in their pest inspections. However, when we received our pest inspection report, the section about the dog serviced was all blank. When we called the company, the person answered the phone was adamant that the dog was used on the day. The company even modified the report to say that a dog was used. So we contacted the tenant and confirmed that no dog went inside the house on the day. After a few emails back and forth, in the end, the company admitted no dog was used, but the pest inspector blamed it on the tenant, saying that there were signs that the tenant had marijuana on the property and that's not safe on the dog. We totally do not believe that excuse as the tenant was a very nice family with young children. There was an old poster of a marijuana leaf in the garage, but it is very ridiculous that the pest inspector think the place is full of marijuana because of an old poster. That was a very serious accusation, so we demanded a more detailed explanation from the company, and they did not reply as of today.
We are very disappointed with the way Buy Wise Inspection dishonoured their promise to use the dog in our pest inspection service, and then tried to cover it up. We will never trust them or ask for their service again.
