Tibor said:What a story! In the past when I had an issue with any supplier AMEX always helped me and I got a refund and so were others, so I am relly surprised to hear your story. Anyway what I have learned from this story;
1) Do not use a company called APEX as their business practices are very dubious and you might get screwed by them.
2) Do not pay with AMEX for ANY car rentals as they do not support you when the supplier will try to screw you.
So, congrats to both companies for work well done, this is the way to loose customers!!!
For you AL, my only suggestion would be to contact one of the current affairs (www.todaytonight.com.au - Channel 7 - or www.aca.ninemsn.com.au channel 9-) with the proof you have and if they pick up your story, believe me you had your payback big time! I am sure you will get your money back and also an apology for the "misunderstanding"!
2c.
It is a "my word against their word", basically APEX says I have no evidence that damages where not done (impossible logic). What happened was I dropped the car off late at night at Perth International airport in the APEX car drop off area, for the night flight back to japan, the office is closed at that time and I put gave the keys to the gatekeeper as recommended by APEX for an after office hour drop off.
Point also I paid extra $12/day insurance for "excess removal", however APEX claimed that since I had not informed police of my "damages" during "driving" so I was am liable for the full amount. When I pay with AmericanEX for a rental car you get extra insurance, but again when I claimed to AMEX against this insurance, I was told I should have reported my "accident" at the time as stipulated.
So point is that when they take your card imprint you are giving them full ability to take as much money as they like from you and they dont need to provide evidence, they dont even need to actually perform the repairs, they can say that $795 damages where done we will keep that because that is probably how much we will loose when we auction the car.
The new AL rule is "Always get the car checked and signed off in person at the time of drop off", if nobody will be around go use Budget/Avis who ever will be around.