Deception Bay 'Gordon Hay Realestate' BAD

[rico2011]

Had Gordon Hay realestate managing one of my properties in Deception Bay, brand new carpet and freshly painted walls when the tenants moved in for a six month lease. When they moved out the carpet is stained with oil/grease (didnt come out with carpet cleaning) and the walls are covered with small indents from a sharp impliment (god knows what from maybe a kids toy as they had kids). The property manager said it was general wear, I dont agree. As they have still have the tenants on their books and I have changed agencys they dont want to know about it, no compensation from the bond for the damage. I had to personaly repair the walls prior to getting new tenants in. Any come back on the agent or do I have to move on?? DO NOT use GORDON HAY realestate in DECEPTION BAY - they are dead lazy, the dont return emails or phone calls and won'thelp when you have propblems.

 

[DaveM]

Does Blink cover your area? ;-)

What recourse you can get... if the bond is released then the carpet may be claimable under insurance. Walls not unless you incurred actual expense.

For sanity sake I would move on and get what you can from insurance

 

[rchad]

Had Gordon Hay realestate managing one of my properties in Deception Bay, brand new carpet and freshly painted walls when the tenants moved in for a six month lease. When they moved out the carpet is stained with oil/grease (didnt come out with carpet cleaning) and the walls are covered with small indents from a sharp impliment (god knows what from maybe a kids toy as they had kids). The property manager said it was general wear, I dont agree. As they have still have the tenants on their books and I have changed agencys they dont want to know about it, no compensation from the bond for the damage. I had to personaly repair the walls prior to getting new tenants in. Any come back on the agent or do I have to move on?? DO NOT use GORDON HAY realestate in DECEPTION BAY - they are dead lazy, the dont return emails or phone calls and help when you have propblems.

That is not 'wear and tear' - I wonder if the tenants were working on motorbikes inside? Goodness knows. It is so disappointing when your near brand new property is not cared for well - really sorry to hear this. Now is the time to act - good advice from other SSs. Shop around and find a property management service that follows through on email and phone inquiries and makes you feel comfortable to work in partnership with as this is a very important business arrangement. There are PMs out there who care for your IP as though it is their own.

RC