I very occasionally sell stuff I no longer want / need on ebay. My last activity was back in 2012 and I am back again in 2015. Boy am I Naive to the new ebay.
I listed an item for local pickup only......payment by PayPal. Reason I did that was I had heard from another local buy, swap and sell faebook group that many people were trying to pass counterfeit money when paying in cash, so I figured I would be good to go with PayPal as it protects me from this.
Auction ends, Item sells for $485. Money goes into PayPal, but it's on a 21 day hold. Extremely Annoying but I don't need it urgently.
During the pickup, my buyer expressed confusion about what was included, vs what was in my eBay listing. I told her she was mistaken and I would be happy to cancel transaction. She said she was all good, I loaded the goods in her car (she was very heavily pregnant) and she drove off. I even gave her a demo of the item and also waited so I could give her directions back to the freeway.
Now the buyer has raised a case for Item Not As Described. Ebay have told me they will find in the buyers favour and refund all moneys to them, as well as bill me for return shipping. The item is a massive pram, so I dont want to be left with a huge courier bill.
I also raised a complaint about the buyer, and asked eBay to clarify it's money back guarantee policy for local pickup items, paid for with PayPal. They stated that these types of transactions were not eligable. However, I have another eBayer managing the buyers case saying eBay will find in the buyers favour. They both completely contradict one another.
I'm waiting to see what the outcome will be, but I think if eBay do not rule in my favour, I will arrange to meet the buyer in person, pickup all goods and issue a refund. If the buyer wants to be vindictive, they can arrange a courier, there are no guarantees on how well they will pack my items and I will be left wearing the cost.
Does any of the brains trust here have any advice for me. I am so angry at myself and also at eBay
I listed an item for local pickup only......payment by PayPal. Reason I did that was I had heard from another local buy, swap and sell faebook group that many people were trying to pass counterfeit money when paying in cash, so I figured I would be good to go with PayPal as it protects me from this.
Auction ends, Item sells for $485. Money goes into PayPal, but it's on a 21 day hold. Extremely Annoying but I don't need it urgently.
During the pickup, my buyer expressed confusion about what was included, vs what was in my eBay listing. I told her she was mistaken and I would be happy to cancel transaction. She said she was all good, I loaded the goods in her car (she was very heavily pregnant) and she drove off. I even gave her a demo of the item and also waited so I could give her directions back to the freeway.
Now the buyer has raised a case for Item Not As Described. Ebay have told me they will find in the buyers favour and refund all moneys to them, as well as bill me for return shipping. The item is a massive pram, so I dont want to be left with a huge courier bill.
I also raised a complaint about the buyer, and asked eBay to clarify it's money back guarantee policy for local pickup items, paid for with PayPal. They stated that these types of transactions were not eligable. However, I have another eBayer managing the buyers case saying eBay will find in the buyers favour. They both completely contradict one another.
I'm waiting to see what the outcome will be, but I think if eBay do not rule in my favour, I will arrange to meet the buyer in person, pickup all goods and issue a refund. If the buyer wants to be vindictive, they can arrange a courier, there are no guarantees on how well they will pack my items and I will be left wearing the cost.
Does any of the brains trust here have any advice for me. I am so angry at myself and also at eBay