Hi Guys,
I have been watching for a while and learning a lot ! thanks very much in advance!
I bought an OTP year 2007 studio unit and thought to use it for my self when I go back now and then in my country of origin, philippines -currently living in London since 19. I thought to rent out the unit when I'm away since the unit is in CBD. Now the unit is finish but there is one problem - They delivered a unit that is completely different.
The Unit apartments are Fully furnish - including all appliances and furnitures. There are 3 different types of unit interior design to choose from - Sleek ( dark coloured), Modern ( light coloured) and Mix of both.
At first I signed the reservation form with the "Modern interior" but then I changed my mind to "Sleek interior" right after. So really I signed both Sleek and Modern. My copy of the reservation form was ticked "Sleek" since it was the final decision. But the unit inspected last June 22 by my SPA was different, it was "modern"-my first choice.
Now, I wanted to have it change, and obviously it will take time and cost for the developer.
I wrote to them and demanding to change my unit to what I have decided and what it is in my reservation form -"Sleek interior design" but it seems like they don't care at all and not replying to any of my messages since I have already fully paid my property.
I wrote another letter that if they won't respond I will have to take legal actions, suddenly the next day they replied insisting that they have to follow what they have on hand. This is a mistake, a misunderstanding with their Marketing arm. There will be a following meeting regarding this, My SPA will be there to discuss this matter and to insist to change my studio unit.
OR
I also suggest that I can accept the current design in the condition that they have to shoulder my dues in the next 3 yrs, on almost the same amount to spend on refurbishment, but then it seems like they won't do anything about it and did'nt even mention it in their reply.
I thought that I should include a government consumer complaint body in my emails so that they can take action regarding this matter -if it works.
Any thoughts? on what else should be my next step?
looking forward on all your replies..
thanks!!
I have been watching for a while and learning a lot ! thanks very much in advance!
I bought an OTP year 2007 studio unit and thought to use it for my self when I go back now and then in my country of origin, philippines -currently living in London since 19. I thought to rent out the unit when I'm away since the unit is in CBD. Now the unit is finish but there is one problem - They delivered a unit that is completely different.
The Unit apartments are Fully furnish - including all appliances and furnitures. There are 3 different types of unit interior design to choose from - Sleek ( dark coloured), Modern ( light coloured) and Mix of both.
At first I signed the reservation form with the "Modern interior" but then I changed my mind to "Sleek interior" right after. So really I signed both Sleek and Modern. My copy of the reservation form was ticked "Sleek" since it was the final decision. But the unit inspected last June 22 by my SPA was different, it was "modern"-my first choice.
Now, I wanted to have it change, and obviously it will take time and cost for the developer.
I wrote to them and demanding to change my unit to what I have decided and what it is in my reservation form -"Sleek interior design" but it seems like they don't care at all and not replying to any of my messages since I have already fully paid my property.
I wrote another letter that if they won't respond I will have to take legal actions, suddenly the next day they replied insisting that they have to follow what they have on hand. This is a mistake, a misunderstanding with their Marketing arm. There will be a following meeting regarding this, My SPA will be there to discuss this matter and to insist to change my studio unit.
OR
I also suggest that I can accept the current design in the condition that they have to shoulder my dues in the next 3 yrs, on almost the same amount to spend on refurbishment, but then it seems like they won't do anything about it and did'nt even mention it in their reply.
I thought that I should include a government consumer complaint body in my emails so that they can take action regarding this matter -if it works.
Any thoughts? on what else should be my next step?
looking forward on all your replies..
thanks!!