Got my 2 semi-frameless shower screens "professionally" installed last week by a large company.
It was falling off the wall yesterday. That's when I noticed the mounting bracket was glued on with I suspect liquid nail. Yep, you read it right- the mounting bracket were not screwed in.
Have contacted the company, they will get back to me tomorrow regarding re-installation.
However, I wish to have the other shower screen re-done properly even though it is not falling off the wall, yet!
Questions:
1. What are my rights in insisting that they take down the other shower screen and re-install with screws?
Both the shower screens were installed by the same guy so I reasonably believe that he took a shortcut with the other one too. And if so, the product was not installed with due skill and care and is unfit for the purpose as it could fall down and shatter and pose danger to the user.
2. Should I send them an email to document what has been communicated so far, as a means of record keeping (in case I wish to involve ACCC/Office of Fair Trading).
This is going to put a spanner in the works with regards to moving in date.
Going to take lots of pictures now.
It was falling off the wall yesterday. That's when I noticed the mounting bracket was glued on with I suspect liquid nail. Yep, you read it right- the mounting bracket were not screwed in.
Have contacted the company, they will get back to me tomorrow regarding re-installation.
However, I wish to have the other shower screen re-done properly even though it is not falling off the wall, yet!
Questions:
1. What are my rights in insisting that they take down the other shower screen and re-install with screws?
Both the shower screens were installed by the same guy so I reasonably believe that he took a shortcut with the other one too. And if so, the product was not installed with due skill and care and is unfit for the purpose as it could fall down and shatter and pose danger to the user.
2. Should I send them an email to document what has been communicated so far, as a means of record keeping (in case I wish to involve ACCC/Office of Fair Trading).
This is going to put a spanner in the works with regards to moving in date.
Going to take lots of pictures now.