I was dreading it because I knew it was going to be an ordeal.
The car was damaged when parked last Friday. At least the guy left his contact details. It was a company truck. I called the company. They had already been in touch with their insurer and they gave me a claim number. Their insurer said it was going to be easier for me if I went through my insurer - NRMA.
So I called NRMA. They booked me in at the assessment place (Roseberry, Sydney) for 1pm yesterday. I showed up and a bloke told me where to park. I went into the office, gave them the keys, and 5 minutes later the assessor came in got me. He'd done his bit and told me that the job would be assigned to the repairer closest to home this morning. The assessor called at 10am to say the job had been assigned. The panel beater called 15 minutes later. I'm pretty impressed.
I had to do some complicated billing stuff with Energy Australia - I've got two seperate electricity accounts at my PPOR and they were under different names. The person on one bill went overseas in December and forgot to put the account back in my name. And Energy Australia hadn't been able to read the meters last time they came round so they did estimates blah blah blah. In a 24 minute phone call to the Newcastle call centre, Amy fixed everything up.
I even had a good experience with Telstra recently. The PPOR has 4 seperate phone lines coming into it going to three different buildings. (And we've added wirelss internet.) One of the lines went down recently and Telstra showed up when they said they would, found the poblem, and fixed it.
Every few months I get someone at the door offering me an alternative phone company or energy supplier. I would save a few dollars, but I bet when there is a problem there would be tears.
Scott
The car was damaged when parked last Friday. At least the guy left his contact details. It was a company truck. I called the company. They had already been in touch with their insurer and they gave me a claim number. Their insurer said it was going to be easier for me if I went through my insurer - NRMA.
So I called NRMA. They booked me in at the assessment place (Roseberry, Sydney) for 1pm yesterday. I showed up and a bloke told me where to park. I went into the office, gave them the keys, and 5 minutes later the assessor came in got me. He'd done his bit and told me that the job would be assigned to the repairer closest to home this morning. The assessor called at 10am to say the job had been assigned. The panel beater called 15 minutes later. I'm pretty impressed.
I had to do some complicated billing stuff with Energy Australia - I've got two seperate electricity accounts at my PPOR and they were under different names. The person on one bill went overseas in December and forgot to put the account back in my name. And Energy Australia hadn't been able to read the meters last time they came round so they did estimates blah blah blah. In a 24 minute phone call to the Newcastle call centre, Amy fixed everything up.
I even had a good experience with Telstra recently. The PPOR has 4 seperate phone lines coming into it going to three different buildings. (And we've added wirelss internet.) One of the lines went down recently and Telstra showed up when they said they would, found the poblem, and fixed it.
Every few months I get someone at the door offering me an alternative phone company or energy supplier. I would save a few dollars, but I bet when there is a problem there would be tears.
Scott