My son gave me a letter from Dept Of Communities last night which should have been sorted a week ago. I am taking the morning off work to visit this government department to help him sort (I am his legal carer). Apparently they require proof that he lives in shared accommodation. Yes, with his mum, dad and brother, and that he does not have a rental history and references from an agent. No, because he has never moved out of home before. How hard can it be?