I wonder if he's coming back? I remember when I first contacted my broker Jamie it was a Saturday afternoon and he was holidaying in New Zealand. Got a response in an hour. I thought gees this guy must breath, eat and live for finance to be replying while on holiday. Was really impressed.
How long would you wait on a broker?
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Whirlpool.
As an update. Shahin seemed to have gotten to the bottom of it.
The issue is simply the other broker set us up with the wrong lender from the start, one who has now refused to allow us to refinance to anything higher than 80 LVR. Notwithstanding that the original loan was at 90LVR and that we have excellent income, credit history and serviceability. It's their policy apparently. The ability to refinance is something that we outlined right from the start with the original broker and one that he knew was vital to us, seemed he din't care as much and seemed to have gone with this lender as he writes a lot of loan to them.
What's more disappointing is that he didn't have the guts to actually tell us himself about this stuff up, and in the process, wasted another couple of months of our time.
The issue is simply the other broker set us up with the wrong lender from the start, one who has now refused to allow us to refinance to anything higher than 80 LVR. Notwithstanding that the original loan was at 90LVR and that we have excellent income, credit history and serviceability. It's their policy apparently. The ability to refinance is something that we outlined right from the start with the original broker and one that he knew was vital to us, seemed he din't care as much and seemed to have gone with this lender as he writes a lot of loan to them.
What's more disappointing is that he didn't have the guts to actually tell us himself about this stuff up, and in the process, wasted another couple of months of our time.
I'm guessing Mac Bank?
I'm also curious about the lender.
I'm having trouble thinking of a lender that outright won't allow top ups to 90%. Quite a few a somewhat tricky, but I can't remember the last time we couldn't work around the problem.
I'm having trouble thinking of a lender that outright won't allow top ups to 90%. Quite a few a somewhat tricky, but I can't remember the last time we couldn't work around the problem.
No challenge with amp doing top ups to 90 with amp that I'm aware of, except there is a time embargo of 6 mths I think if u want to use their dua
Ta
Rolf
I do my best to reply to all correspondence in kind within 4 hours during business hours (9-5 M-F) and it irks me if I go outside of this.
I often send emails in the we hours of the morning though which makes people thing you work 24 hours a day but probably closer to 16 would be more accurate
Even a reply stating you will get back to them in a certain time frame is better than no response if busy.
Have to agree with Marty though it is a fine line balancing to much work versus keeping the service levels in tact.
I often send emails in the we hours of the morning though which makes people thing you work 24 hours a day but probably closer to 16 would be more accurate
Even a reply stating you will get back to them in a certain time frame is better than no response if busy.
Have to agree with Marty though it is a fine line balancing to much work versus keeping the service levels in tact.
Yes I noticed him when he first started posting on whirlpool
Would have thought somersoft customers would be easier since the audience on whirlpool is far younger and less financially savvy
I think you've hit the nail on the head right there.
SS'ers should know what to expect and what is reasonable and aren't happy when they don't get it.
People on whirlpool are less knowledgeable and easier to prey on so when they receive a sub par service (or even conduct that is not above board) they are none the wiser - the perfect customer for a dodgy broker.
I don't get it
Laziness may equal poor communication, and taking ages to return/submit emails and paperwork
But recommending the wrong bank Eg a non 80%+ lender when they clearly want a 80%+, has got nothing to do with laziness,
If you recommend the wrong lender then the headaches later will be massive. He would.know most of the main lenders anyway,
