Hello,
I have an IP that was trashed and abandoned by the tenants back in September 2013.
The smashed up the shower and the kitchen, and scribbled on the walls.
After some 4 months of battling, the insurance co. have agreed to pay the lost rent. Repairs are still ongoing after almost 6 months!
They didn't organise any repairs until it was agreed they would pay the lost rent, only then did things start to happen.
They have now told me that they will fix the shower first and then stop paying rent as the house will then be habitable, despite the kitchen being destroyed.
Yes, I will be looking for a new insurer once this is all resolved. This insurance company was the shining light when Brisbane flooded in 2011 and they had all the media attention. It seems they don't act in the same manner for it's one-off cases.
Anyway, they have now reimbursed me (directly) for lost rent up until a week or so ago. Since that time they have contacted my property manager to ask what the management fee is, and have since issued an adjustment to deduct this from the already paid reimbursements.
Is this normal practice? They are paying me directly. The property is still under management with the agency, but they are not actually collecting the rent.
Also, which landlord insurer has been found to be more speedy and cooperative with claims?
THANKS for your comments.
I have an IP that was trashed and abandoned by the tenants back in September 2013.
The smashed up the shower and the kitchen, and scribbled on the walls.
After some 4 months of battling, the insurance co. have agreed to pay the lost rent. Repairs are still ongoing after almost 6 months!
They didn't organise any repairs until it was agreed they would pay the lost rent, only then did things start to happen.
They have now told me that they will fix the shower first and then stop paying rent as the house will then be habitable, despite the kitchen being destroyed.
Yes, I will be looking for a new insurer once this is all resolved. This insurance company was the shining light when Brisbane flooded in 2011 and they had all the media attention. It seems they don't act in the same manner for it's one-off cases.
Anyway, they have now reimbursed me (directly) for lost rent up until a week or so ago. Since that time they have contacted my property manager to ask what the management fee is, and have since issued an adjustment to deduct this from the already paid reimbursements.
Is this normal practice? They are paying me directly. The property is still under management with the agency, but they are not actually collecting the rent.
Also, which landlord insurer has been found to be more speedy and cooperative with claims?
THANKS for your comments.