Legal action against Coles, need advice

If the guard touched you- that's assault.
Depending on how the guard phrased it there may be unlawful imprisonment.
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As per Terry's comment (Security Conducting an Arrest)

I thought as a Citizen, conducting a Citizens Arrest you can detain someone where appropriate (force continuum)?
 
As per Terry's comment (Security Conducting an Arrest)

I thought as a Citizen, conducting a Citizens Arrest you can detain someone where appropriate (force continuum)?

Reasonable and proportional force can be used to stop an offender from escaping.
 
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