additHi,
I've been reading this forum for awhile but this is my first posting. Hope someone can help with this ...........
Recently we decided to sell an IP in Perth so advised property manager to give tenants required notice and the day they vacated we flew over to do an inspect and decide what needed to be done before listing the property.
The place had not been left in good condition - scuffed walls, stained carpet, generally not clean and tidy etc. Red flag at this stage because we had not been advised of any problems with tenants during this tenancy.
We met with new manager who assured us that things would get better now that he was in charge etc. etc.
Property manager withheld % of bond - but used it for cleaning carpet even though she was told we were refurbishing the place (!!)
We arranged for complete repaint, new carpet and some general repairs and property was listed. .
Settlement is next week but sales agent advised that remotes to garage door are missing - as far as we know, there should've been two but despite phone calls to the agency, nobody seems to know what has happened to these remotes and it seems nobody is prepared to accept responsibility for doing anything about the problem.
Of course we can just use google and find someone to supply a couple of new remotes but we believe that property management dept. is responsible - either tenants didn't return remotes (in which case, why not deduct cost of replacement from their bond??) or else property manager has mislaid/lost them.
Despite many phone calls to our property manager, her supervisor and the salesman, this issue has not been resolved and as settlement is due next week, we are anxious to have this resolved.
Should I put this complaint in writing for future complaint to REBA/REIWA or is there a better and quicker option?
Any suggestions most welcome.
fantail
I've been reading this forum for awhile but this is my first posting. Hope someone can help with this ...........
Recently we decided to sell an IP in Perth so advised property manager to give tenants required notice and the day they vacated we flew over to do an inspect and decide what needed to be done before listing the property.
The place had not been left in good condition - scuffed walls, stained carpet, generally not clean and tidy etc. Red flag at this stage because we had not been advised of any problems with tenants during this tenancy.
We met with new manager who assured us that things would get better now that he was in charge etc. etc.
Property manager withheld % of bond - but used it for cleaning carpet even though she was told we were refurbishing the place (!!)
We arranged for complete repaint, new carpet and some general repairs and property was listed. .
Settlement is next week but sales agent advised that remotes to garage door are missing - as far as we know, there should've been two but despite phone calls to the agency, nobody seems to know what has happened to these remotes and it seems nobody is prepared to accept responsibility for doing anything about the problem.
Of course we can just use google and find someone to supply a couple of new remotes but we believe that property management dept. is responsible - either tenants didn't return remotes (in which case, why not deduct cost of replacement from their bond??) or else property manager has mislaid/lost them.
Despite many phone calls to our property manager, her supervisor and the salesman, this issue has not been resolved and as settlement is due next week, we are anxious to have this resolved.
Should I put this complaint in writing for future complaint to REBA/REIWA or is there a better and quicker option?
Any suggestions most welcome.
fantail
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