She doesnt feel like its a safe house - Make it feel very safe!!! This is very important to ensure tenants stay...
Dig that the house wasnt clean - What does the pre vacation inspection report say? If it was dirty, clean it again and ask the PM sternly why it wasn't rectified prior to inhabiting. If it wasn't, tell them 'bad luck' clean it themselves.
Provide all of the 'improvements' that aren't 'safe house' related at 70% your cost/30% their cost. You'll be surprised at how quickly the requests stop, if you do this. If they really think it is needed, you will be getting improvements carried out on your IP for a reduced cost. Seriously try it! I've done it heaps of times.
In response to the individual requests, I would:
Aircon - Offer to install at 30% their cost, as long as it's left there upon vacating. (cost $300 roughly (but you get a free AC))
Glass door in shower - Get PM to inspect. If unsafe, fix or replace. Very important as it's safety related (cost $300 max)
Washing machine connections - Get PM to inspect and if indeed they are unusable, get a plumber to move them (if it's a new build, get builder to fix at no cost!). If they need special hoses with 90 degree bends or something similar. Tell them to buy it themselves.
There is no washing line - Tell them you will install one if they pay 30% of the cost. (cost roughly $150)
Front door deadbolt/no handle - Fit a handle (cost $10)
Front door screen doesnt lock properly - Fit a Security screen.($300)
Front door has a slight gap (couple of mm) - Tough titties (security screen will make them feel safer)
Back sliding door - Fix it (make it feel very secure) (cost $100?)
Fly screen sliding door has a tear on the edge and wants it replaced - fix if they contribute 30%. (cost $20)
Back laundry door has a gap under the door and the lock isnt adequate (similar to bathroom lock) - Fix, install a big tough deadbolt and install weather strip. (cost $150)
Laundry window lock isnt adequate? - Fix, install lock and provide a peice of dowelling. (cost $80)
Missing "Fly screens" on some windows - Replace them! (cost $40)
All up cost around $1500, not a bad investment considering some of it will subsidised by 30% and this tenant, or the next one... will stay a lot longer (meaning better returns $$$)
Dig that the house wasnt clean - What does the pre vacation inspection report say? If it was dirty, clean it again and ask the PM sternly why it wasn't rectified prior to inhabiting. If it wasn't, tell them 'bad luck' clean it themselves.
Provide all of the 'improvements' that aren't 'safe house' related at 70% your cost/30% their cost. You'll be surprised at how quickly the requests stop, if you do this. If they really think it is needed, you will be getting improvements carried out on your IP for a reduced cost. Seriously try it! I've done it heaps of times.
In response to the individual requests, I would:
Aircon - Offer to install at 30% their cost, as long as it's left there upon vacating. (cost $300 roughly (but you get a free AC))
Glass door in shower - Get PM to inspect. If unsafe, fix or replace. Very important as it's safety related (cost $300 max)
Washing machine connections - Get PM to inspect and if indeed they are unusable, get a plumber to move them (if it's a new build, get builder to fix at no cost!). If they need special hoses with 90 degree bends or something similar. Tell them to buy it themselves.
There is no washing line - Tell them you will install one if they pay 30% of the cost. (cost roughly $150)
Front door deadbolt/no handle - Fit a handle (cost $10)
Front door screen doesnt lock properly - Fit a Security screen.($300)
Front door has a slight gap (couple of mm) - Tough titties (security screen will make them feel safer)
Back sliding door - Fix it (make it feel very secure) (cost $100?)
Fly screen sliding door has a tear on the edge and wants it replaced - fix if they contribute 30%. (cost $20)
Back laundry door has a gap under the door and the lock isnt adequate (similar to bathroom lock) - Fix, install a big tough deadbolt and install weather strip. (cost $150)
Laundry window lock isnt adequate? - Fix, install lock and provide a peice of dowelling. (cost $80)
Missing "Fly screens" on some windows - Replace them! (cost $40)
All up cost around $1500, not a bad investment considering some of it will subsidised by 30% and this tenant, or the next one... will stay a lot longer (meaning better returns $$$)