I know this is directed at someone else, however..
Professional photos and their ownership is an interesting topic. Technically ownership is retained by the photographer in terms of "commercial use". Maybe my photographer just tells me that.
Typically if I pay for them I will still send un-water marked ones to the owners.
Full photos should always be taken at entry, exits and every routine. Your PM is mad if they don't.
Thanks Josh, It appears I can't get my questions answered here either!!!
It appears I currently have a houseful of unknown tenants who aren't on the lease and no photos taken on entry. I'm waiting on a figure for a bank valuation but as my house hasn't been cleaned much or gardening done for 18 months as well i'm not feeling too good about the situation. I guess I have no option but to give tenants notice and start again as the longer I leave things the bigger mess I could end up in.