I would not normally post such a response in a public forum however, when an agency is named, I feel it is only fair that they have the chance to tell their side of the story.
As soon as the issue was identified, the owner was notified. It was an honest mistake and action was taken immediately to get the property advertised. We agreed to waive the let fee in this instance as we felt it was acceptable compensation being that the property should not have had to have been re-rented until 2016. This is certainly not a common practice with our agency however, given the error, we felt it was appropriate.
With regards to further compensation for loss rent, this is something that every owner is faced with when owning an investment property. Our job as an agency is to minimise this risk by accurately marketing the property, holding inspections, following up potential tenants, securing applications and once approved, following processes to ensure the tenancy can begin.
? Property has been online for 29 days (2 weeks before the tenant?s vacated and advertised the same day we knew they were vacating). The average number of days advertised for a House in Kingston between $300-$399 is 47 according to statistics from RP Data
? There have been 5 inspections with 21 people attend
? An additional inspection is booked for Thursday with 9 people registered to attend
? All prospective tenants are contacted within a few days of attending the inspection to see if they are interested in submitting an application
? 10 Applications submitted ? all of which have been declined by the owner (for various reasons)
? Property is 1 of 26 similar properties listed in Kingston ranging from $270 - $435 per week (Currently listed at $335)
We have done everything in our power to tenant this property Unfortunately, Property Managers are in fact human and sometimes mistakes are made. We have been honest, put actions in place to rectify the situation changed our processes to double check leases going out, offered compensation and are keeping in constant communication.
Property management is a service bases business and at the end of the day owners are not happy with the service we provide we have a 7 days service guarantee to allow them to change agencies without having to wait the 90 days