One of the reasons why we started DE Realty was that we where not satisfied with the service our clients where getting.
The biggest problem we found was that we may find a good manager initially however they then moved on and got replaced with someone who was not as proactive. What I also found was that a lot of property managers where young inexperienced people who may not even own a property themselves thus they could not effectively handle certain maintenance issues properly. this can result in unnecessary call out fees from trades people to fix routine problems.
We established DE Realty almost two years ago specifically to service our clients properties however, we are more than happy to help others in the area. Wayne, my property manager is very proactive and is like a hound when it comes to fixing issues.