Hello,
I am new to this property and having it in the hands of property manager. I originally purchased a home in Petrie with the full intention of moving into it - relocating from Darwin but due to an illness with my elderly mother, I have had to delay my move and have the property rented out until next year.
The plan is to move into the house before my settlement anniversary to recover some of the stamp duty money I paid.
My Property Agent/Manager at times seem to be working for the tenants than me. I try to be a good land owner and be reasonable with any repairs that need to be done but some of the cost have been quite high hence I have resorted to getting my own tradies.
I come to this board to ask for your advise on a matter which I not sure if I am taking it atad too serious or not.
Tenants moved into the house ANZAC weekend.. Had a few requests for this and that to be attended to.. minor maintenance stuff nothing big and more than willing to fix.
Around the 18 May, I had a request to have the kitchen sink seen to as it was blocking which I had some concerns as part of my processing of buying the house and not wanting to have any surprises, I had an individual plumber to come in and put camera up/down all my pipes to ensure not nasty surprises after purchases. Also for four week of getting the place sorted for rental, I had family and I at a time were working at the house and had no drama with the sink. I accommodated the request and the plumber fixed the problem without any problem with using a plunger and unblocking the sink.
Three weeks ago (Mid July), I get another request and amongst the associated problems that the tenant reported, again the kitchen sink is blocking again. When I tried to discuss the issue with the Property Rental Manager, she did not see to be listening to me when I tried to explain that something was amissed with the sink, as I knew my drains were okay because of the pre sale inspections.. I suggest that the tenant must being putting something down the drain which she shouldnt. I was told the problem was I did not know the history of my drains being a new owner and in all the 10 years she had never come across an tenant doing such a thing.
I was abit PPPPPPeed as you can imagine by this time and I do not have a money tree in the back yard nor as I the Reserve Bank, I went back to the plumbers who did my pre sale pipes inspections and asked them to investigate to see what the problem was..
Their reply was:...........Found sink blocked. Removed trap and found alot of food scraps in trap. Cleaned out waste and refit. Put chemical treatment down drain, allowed to activate then flushed through. If food scraps and grease are continued to beput down drain this treatment would have to be repeated.
I take the issue back to the Property manager, no apoligy or that not right shock horror.. I ask that the tenant be written to and informed of the finding and put on notice that any other problems with the sink will be her responsible and she will be required to pay for repairing it..
Today I get a copy of the letter from the PM and it sounds so passive to me.. I expected it to be more definite and forceful.. but being new to the game of property owner/renting out, I might have the issue.. Hence I am posting this post seeking your advise regardless...
The letter goes like this:
We wish to advise taht during the plumbers recent visit to the house to make repairs to the plumbing issues as reported to us by yourselves, it was noted by the plumber that the blockage in the kitchen sink was caused by food scraps and grease. We have attached a copy of the plumbers report to the owner for your reference.
We wish to bring this to your attention in hope that you will refrian from putting food scraps and oil products down the sink.
If I could suggest that by saving empty cans and jars you would be able to use them to dispose of unwanted kitchen waste with no mess.
If the kitchen sink does require un-blicking again and it is due to kitchen waste, the owner may choose to pass the cost of the plumber onto yourselves.
Thank you for your assistance and co-operation with this matter....
Where I am sitting, there is no may or doubt about it, I would be passing the cost of it on to the tenants.. The fee of getting the plumber out to put the camera down the drain again to ID the cause and then clearing it..
I just feeling abit pee that she was not more direct and less passive in saying hey guys, duty of care and all that..
I do not know if I am overreacting... I feel like emailing the PM and saying there is no maybe about it.... AHHHHHHHhhh maybe I just let sleeping dogs lie hey??
I am new to this property and having it in the hands of property manager. I originally purchased a home in Petrie with the full intention of moving into it - relocating from Darwin but due to an illness with my elderly mother, I have had to delay my move and have the property rented out until next year.
The plan is to move into the house before my settlement anniversary to recover some of the stamp duty money I paid.
My Property Agent/Manager at times seem to be working for the tenants than me. I try to be a good land owner and be reasonable with any repairs that need to be done but some of the cost have been quite high hence I have resorted to getting my own tradies.
I come to this board to ask for your advise on a matter which I not sure if I am taking it atad too serious or not.
Tenants moved into the house ANZAC weekend.. Had a few requests for this and that to be attended to.. minor maintenance stuff nothing big and more than willing to fix.
Around the 18 May, I had a request to have the kitchen sink seen to as it was blocking which I had some concerns as part of my processing of buying the house and not wanting to have any surprises, I had an individual plumber to come in and put camera up/down all my pipes to ensure not nasty surprises after purchases. Also for four week of getting the place sorted for rental, I had family and I at a time were working at the house and had no drama with the sink. I accommodated the request and the plumber fixed the problem without any problem with using a plunger and unblocking the sink.
Three weeks ago (Mid July), I get another request and amongst the associated problems that the tenant reported, again the kitchen sink is blocking again. When I tried to discuss the issue with the Property Rental Manager, she did not see to be listening to me when I tried to explain that something was amissed with the sink, as I knew my drains were okay because of the pre sale inspections.. I suggest that the tenant must being putting something down the drain which she shouldnt. I was told the problem was I did not know the history of my drains being a new owner and in all the 10 years she had never come across an tenant doing such a thing.
I was abit PPPPPPeed as you can imagine by this time and I do not have a money tree in the back yard nor as I the Reserve Bank, I went back to the plumbers who did my pre sale pipes inspections and asked them to investigate to see what the problem was..
Their reply was:...........Found sink blocked. Removed trap and found alot of food scraps in trap. Cleaned out waste and refit. Put chemical treatment down drain, allowed to activate then flushed through. If food scraps and grease are continued to beput down drain this treatment would have to be repeated.
I take the issue back to the Property manager, no apoligy or that not right shock horror.. I ask that the tenant be written to and informed of the finding and put on notice that any other problems with the sink will be her responsible and she will be required to pay for repairing it..
Today I get a copy of the letter from the PM and it sounds so passive to me.. I expected it to be more definite and forceful.. but being new to the game of property owner/renting out, I might have the issue.. Hence I am posting this post seeking your advise regardless...
The letter goes like this:
We wish to advise taht during the plumbers recent visit to the house to make repairs to the plumbing issues as reported to us by yourselves, it was noted by the plumber that the blockage in the kitchen sink was caused by food scraps and grease. We have attached a copy of the plumbers report to the owner for your reference.
We wish to bring this to your attention in hope that you will refrian from putting food scraps and oil products down the sink.
If I could suggest that by saving empty cans and jars you would be able to use them to dispose of unwanted kitchen waste with no mess.
If the kitchen sink does require un-blicking again and it is due to kitchen waste, the owner may choose to pass the cost of the plumber onto yourselves.
Thank you for your assistance and co-operation with this matter....
Where I am sitting, there is no may or doubt about it, I would be passing the cost of it on to the tenants.. The fee of getting the plumber out to put the camera down the drain again to ID the cause and then clearing it..
I just feeling abit pee that she was not more direct and less passive in saying hey guys, duty of care and all that..
I do not know if I am overreacting... I feel like emailing the PM and saying there is no maybe about it.... AHHHHHHHhhh maybe I just let sleeping dogs lie hey??
