Hi,
What should they do for you as standard duties for those rates...and what extra duties might they do that would be considered to be "above and beyond the call of duty".
Thanks.
Hi Frogger,
Things property managers can do that are over and above the call of duty (this is what I have done recently - so I'm not speaking for other property managers)
- one of our co-members in here recently bought a house in Brisbane (he is Sydney based) I attended his building inspection for him and emailed him full list of issues with photos.
- then I attended two pre-settlement inspections.
- now co-ordinating the clean/maintenance/safety prep pre-tenancy.
- I go to the property everyday (took out the garbage yesterday)
- another proeprty - went to silicon around the sink because the tenant complained that the water was leaking into the cabinetry below - whilst there I did the vanity basin as well as re-adjusted the door knob that wasn't closing and tightened the loose railing on the staircase.
- am going to one property this afternoon to measure and assess repairs for owner for a new ktichen reno - I will do the project manging on this. (And yes, I am experienced and qulaifiied to assess this - Interior Design CATC and flipped several properties)
- owners with new house and land (I'm very experienced in this field) I am going to their properties during construction and taking photos to update them (I haven't earnt a bean from them yet) and I will attend the handover inspection, meet with valuers, quantity surveyors...all before I get tenant into the property.
- I contact my owners at least twice a week with updates when their properties are in need of attention...could be too much for some, but better more than not at all.
- one tenant said the hot water was leaking so I went to have a look because what tenants say things are and how things actually are can be two very different things - valave was leaking, so I put a hose and re-directed from house, took photos to explain to owner and further instructions. Waster no longer next to house (condusive termite conditions - mould issues) - hose was from my house
so this didn't cost the owners anything.
Just generally, I email my owners twice monthly (with each disbursement of funds)
All inspections come with photos.
All statements accessible online, including any list of maintenance, inspections, tasks etc. Very transparent.
All owners phone calls and emails responded to same day or within 24 hours.
...
I do more, but my list is getting too long....oh, I also provide a service guarantee so if you are not happy, you get your next two months management fee (8.8% inc gst) free.