We own a number of IP's with good tennants & no issues. We like to make our tenants comfortable. 1- So they stay long term & 2-so they look after the property.
Due to personal issues we have decided to rent for a while, so we looked & found a suitable house, which happened to be listed with Rental Express.
WHAT A NIGHTMARE!!!!!!!
We would NEVER subject any of our tenants to the treatment we have received from Rental Express.
Straight away (without them knowing our background or history) it was obvious that we were 'just tenants'. We were clearly expected to just accept whatever they decided was going to happen.
The property was advertised as available 30th April. We wanted to move in sooner, but couldn't. They said Friday 29th or Sat 30th.
I went to sign a lease on the Sat & was told it's not available till the 4th May, so signed a lease for the 4th.
On the morning of the 4th I was told that the property is still not ready, even though the lease was signed. So we had to cancel our removalist.
I had to travel for work & I said I'm not available till the 10th so I wanted to re-date the lease to then. They refused to accept this & said that they would just re-advertise the property (even though I had a signed lease & had paid nearly $3k deposit)
I was eventually 'persuaded' to change the lease date to the 6th May.
Knowing I am away until the 10th, they then demand the entry report returned within 3 days. When I made a comment about this the PM then said, "well why did you sign a lease for the 6th" - I saw RED!!!!
I tried to speak to the person who is advertised as the founder & GM of Rental Express, but I was totally ignored.
Eventually the PM's office mgr agreed to give me an additional 3 days to get the Entry report to them.
My entry report was finally done 7 days after the (2nd) lease date,
9 or so pages & 150 photos.
The place was an absolute mess.
Remember this is 9 days after the original lease date & 13 days after they said the property was available. (when everything is supposed to be ready)
No keys to any of the security doors or the garage door.
The front security door would not close.
50% of the windows would not close.
A window with no glass in it. Which the PM says had glass in it when the condition report was done.
several lights not working.
The AC is not usable.
A broken & jagged metal fitting on the wall of the shower cubicle, which the PM says "wasn't there" when the condition report was done. ???????
And the list goes on for 9 or 10 pages.
The condition report done by the PM was useless. I wonder of they even went to the property.
Doors of particualr rooms were noted as being a different colour to what they actually were.
Light fittings of particular rooms were noted as being FLURO when infact they were a single bulb fitting.
The window that was missing a glass pane "had glass in it when I did the condition report". ?????
Most of the major items that needed immidiate attention were not rectified until the 21st of May, 21 days after the property was supposed to be available & 15 days after the (2nd) lease date, and ONLY after I threatened legal action.
Several items are STILL not rectified as of today.
Due to so many major issues, we did not start to move into the property until the 22nd of May, even though we had paid the rent since the 6th of May.
We requested a reimbersement of 2 weeks rent because of the delay, but that request has been refused, saying that "you had full access to the property on the 6th".
the fact that the property was not liveable at that time seems to have no effect on the rent being demanded.
There is now no way that we would ever consider letting Rental Express manage our properties if that's the way they treat the tenants.
Due to personal issues we have decided to rent for a while, so we looked & found a suitable house, which happened to be listed with Rental Express.
WHAT A NIGHTMARE!!!!!!!
We would NEVER subject any of our tenants to the treatment we have received from Rental Express.
Straight away (without them knowing our background or history) it was obvious that we were 'just tenants'. We were clearly expected to just accept whatever they decided was going to happen.
The property was advertised as available 30th April. We wanted to move in sooner, but couldn't. They said Friday 29th or Sat 30th.
I went to sign a lease on the Sat & was told it's not available till the 4th May, so signed a lease for the 4th.
On the morning of the 4th I was told that the property is still not ready, even though the lease was signed. So we had to cancel our removalist.
I had to travel for work & I said I'm not available till the 10th so I wanted to re-date the lease to then. They refused to accept this & said that they would just re-advertise the property (even though I had a signed lease & had paid nearly $3k deposit)
I was eventually 'persuaded' to change the lease date to the 6th May.
Knowing I am away until the 10th, they then demand the entry report returned within 3 days. When I made a comment about this the PM then said, "well why did you sign a lease for the 6th" - I saw RED!!!!
I tried to speak to the person who is advertised as the founder & GM of Rental Express, but I was totally ignored.
Eventually the PM's office mgr agreed to give me an additional 3 days to get the Entry report to them.
My entry report was finally done 7 days after the (2nd) lease date,
9 or so pages & 150 photos.
The place was an absolute mess.
Remember this is 9 days after the original lease date & 13 days after they said the property was available. (when everything is supposed to be ready)
No keys to any of the security doors or the garage door.
The front security door would not close.
50% of the windows would not close.
A window with no glass in it. Which the PM says had glass in it when the condition report was done.
several lights not working.
The AC is not usable.
A broken & jagged metal fitting on the wall of the shower cubicle, which the PM says "wasn't there" when the condition report was done. ???????
And the list goes on for 9 or 10 pages.
The condition report done by the PM was useless. I wonder of they even went to the property.
Doors of particualr rooms were noted as being a different colour to what they actually were.
Light fittings of particular rooms were noted as being FLURO when infact they were a single bulb fitting.
The window that was missing a glass pane "had glass in it when I did the condition report". ?????
Most of the major items that needed immidiate attention were not rectified until the 21st of May, 21 days after the property was supposed to be available & 15 days after the (2nd) lease date, and ONLY after I threatened legal action.
Several items are STILL not rectified as of today.
Due to so many major issues, we did not start to move into the property until the 22nd of May, even though we had paid the rent since the 6th of May.
We requested a reimbersement of 2 weeks rent because of the delay, but that request has been refused, saying that "you had full access to the property on the 6th".
the fact that the property was not liveable at that time seems to have no effect on the rent being demanded.
There is now no way that we would ever consider letting Rental Express manage our properties if that's the way they treat the tenants.