Hi there
just wondering if I could vent some issues we are having to see whether others have had similar problems and how they have resolved them.
The first issue relates to delay in getting repairs organised.
We have just been contacted by our tenant in Canberra who is having difficulties with the central heating system not getting up to the temperature set. She initially had trouble with the call centre - because she was a tenant - and not the owner of the property. They were stonewalling her and not addressing the problems. We have since contacted the call centre and resolved that side of the problem. But there is still likely to be a one month delay before a service call at this stage - though the call centre people did say it may be earlier because ours is a warranty claim.
Would you offer to purchase another heater in the circumstances? There is another heating unit in another part of the house but the main utility areas at the moment would likely be quite cold.
The second issue relates to painting and repairs to ceilings that really should be done.
The particular property was only due to be tenanted for one year whilst the tenants built a new property. The never did build and now 5 years on, the property needs painting. Ceilings also need attention because the glue holding the plasterboard up is no longer doing the job. Ideally the plasterboard needs to be replaced and ceilings painted. This would be a very messy job and better done without any furniture in the property.
Would you undertake the repairs with tenants in the property?
thanks in advance for your review and comments
just wondering if I could vent some issues we are having to see whether others have had similar problems and how they have resolved them.
The first issue relates to delay in getting repairs organised.
We have just been contacted by our tenant in Canberra who is having difficulties with the central heating system not getting up to the temperature set. She initially had trouble with the call centre - because she was a tenant - and not the owner of the property. They were stonewalling her and not addressing the problems. We have since contacted the call centre and resolved that side of the problem. But there is still likely to be a one month delay before a service call at this stage - though the call centre people did say it may be earlier because ours is a warranty claim.
Would you offer to purchase another heater in the circumstances? There is another heating unit in another part of the house but the main utility areas at the moment would likely be quite cold.
The second issue relates to painting and repairs to ceilings that really should be done.
The particular property was only due to be tenanted for one year whilst the tenants built a new property. The never did build and now 5 years on, the property needs painting. Ceilings also need attention because the glue holding the plasterboard up is no longer doing the job. Ideally the plasterboard needs to be replaced and ceilings painted. This would be a very messy job and better done without any furniture in the property.
Would you undertake the repairs with tenants in the property?
thanks in advance for your review and comments